Shipping policy

At Mickèll, every order is packed with care and dispatched promptly.

Orders are processed and shipped within 48 hours, Monday to Friday (excluding public holidays).

Australia

Standard Delivery:
2–5 business days

Express Delivery (where available):
1–3 business days

• Tracking is provided on all Australian orders
• Delivery times are estimates and may vary during peak periods

International

Standard International Delivery:
5–10 business days

Express International Delivery:
3–7 business days

Delivery times may vary depending on destination and customs processing.
Any duties, taxes, or import fees charged by local authorities are the responsibility of the customer.

Tracking & Delivery

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

Please ensure your shipping address is correct at checkout. Mickèll is not responsible for delays or lost parcels caused by incorrect address details provided by the customer.

Returns & Exchanges

If your order isn’t quite right, you may request a return or exchange within 30 days of delivery.

Items must be:

  • Unworn and unwashed

  • In original condition

  • With all tags attached

Once your return is received and approved, refunds or exchanges will be processed promptly.
Original shipping costs are non-refundable unless the item is faulty.

👉 Start a Return
https://5sd1xrhp.aftership.com

Faulty Items

If your item arrives faulty or damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the issue

We’ll assess the issue and arrange a replacement or refund as quickly as possible.

Support

If you have any questions regarding shipping, returns, or your order, please contact our support team and we’ll be happy to help.