Refund Policy

Refund Policy – Mickèll Men’s Luxury Swimwear

  • 30-Day Return Policy

  • Damages and Issues

  • Exceptions & Non-Returnable Items

  • Exchanges

  • European Union 14-Day Cooling-Off Period

  • Refund Process

30-Day Return Policy
You have 30 days from receiving your order to request a return. To be eligible, items must be unworn, unused, with original tags and packaging, and accompanied by proof of purchase.

How to Start a Return
Contact us at harry@mickell.com.au to initiate a return. Returns should be sent to:
Mickèll
B37/31-37 Pacific Parade
Dee Why, NSW 2099
Australia

Once your return is accepted, we will provide a prepaid shipping label and detailed instructions. Returns sent without prior approval cannot be accepted.

Damages and Issues
Inspect your order upon receipt and notify us immediately if the item is defective, damaged, or incorrect. We’ll work promptly to resolve the issue.

Exceptions & Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom or personalized products, personal care items, hazardous materials, and sale items or gift cards. Contact us if you have questions about specific products.

Exchanges
The fastest way to exchange is to return your item and place a new order once your return is approved.

European Union 14-Day Cooling-Off Period
If shipping to the EU, you may cancel or return your order within 14 days for any reason. Items must be in original condition and packaging, with proof of purchase.

Refund Process
After receiving and inspecting your return, we will notify you of approval. Approved refunds will be processed to your original payment method within 10 business days. Processing times may vary by bank or credit card provider.

If you haven’t received your refund within 15 business days of approval, please contact us at harry@mickell.com.au.

Our Story

At Mickèll, we believe true style stems from purpose, character, and the confidence that comes from wearing pieces that feel right. We’re for the man who transitions seamlessly from beach to bar, trains at dawn, dines at dusk, moves with purpose, dresses with intent, and lives without compromise.
Mickèll was founded to fill a gap in the market for versatile, stylish clothing pieces that speak without shouting. Our designs are about building a capsule wardrobe that works for any occasion.
Named after Michael and Ellen Humphrys "Mick and Ell" Mickèll honors their legacy of individuality, strength, and resilience. Their spirit lives on through our brand, inspiring everything we create and every man we serve.
Mickèll is more than just clothing; it’s a movement, a mindset, and a lifestyle. Starting in Australia, our vision is global.

Independent

We’re a small but passionate team based in Sydney, Australia, led by founder Harry Humphrys, who’s been obsessed with men’s style and quality design for years. We work closely with trusted manufacturers to bring our vision to life keeping production runs small, focusing on fit, and always putting the customer first.
We’re not backed by big investors or giant corporations - we’re independent, nimble, and committed to doing things our way.

Mission

Our mission is simple:
To empower men with timeless, versatile clothing that fits their lifestyle.
We’re here to ensure you feel confident, stylish, and comfortable from beach days to city nights, from casual catchups to elevated evenings.

Values

At Mickèll, we hold ourselves to a set of values that are non-negotiable. These values guide every design, every decision, and every customer interaction:
Quality: We don’t cut corners. Every piece is crafted with premium materials and attention to detail, designed to stand the test of time.
Good Energy: We bring positivity, drive, and passion to everything we do and share that energy with our customers.
Authenticity: No gimmicks, no fake hype. We offer real value, real craftsmanship, and real connection.
Positive Customer Experience: From the moment you browse to the moment you wear our clothes, we’re committed to making your experience seamless, satisfying, and memorable.
Transparency: We’re upfront about our pricing, our process, and our product because trust is everything.
Variety: We design versatile, timeless pieces that allow you to build a wardrobe that works for all parts of your life from casual to refined, day to night.
Straight Talk: We communicate openly, cut the fluff, and keep things real. You’ll always know where we stand and what we stand for.
Community Over Trend-Chasing: We design for real men, listening to what you actually need, not what the fashion world tells you to want.

Why

Men today are bombarded with overpriced, logo-heavy brands or cheap, disposable fashion. We wanted something different, a brand that respects its customer.
At Mickèll, we prioritise value and trust. We’re not trying to be the next hype brand; we’re here to be the reliable name you turn to when you want clothes that just work.

promise

When you buy from Mickèll, you’re not just getting another pair of shorts. You’re joining a growing community of men who believe style should be simple, accessible, and authentic.
We promise to:
Always offer fair pricing
Focus on quality, not quantity
Keep listening and improving
Because at the end of the day, we’re here for you - the modern man who deserves better.